1. What does a typical day look like for you in the cargo industry, and how do you manage the various challenges that come with handling and transporting goods?
In the cargo industry, each day is dynamic and diversified, presenting unique challenges and opportunities. A typical day begins with checking emails and gaining an overview of the day’s tasks. The first priority is sending out quotes to clients and partners. Ensuring smooth communication and prompt responses sets the tone for the day.
After sending quotes, I check in with colleagues regarding their shipments, asking, “Is everything okay? Are there any problems or bad surprises? How can we solve them?” This collaborative approach helps us address issues promptly. Checking client satisfaction is another critical task, as we aim to maintain high standards.
When possible, I plan and execute visits to clients, strengthening our relationships. Internally, we also focus on resolving issues related to new systems, ensuring that our operations remain efficient. Our daily target is clear: to satisfy clients and partners with the best quality service, fast replies, and quick execution of requests and shipments.
2. Can you share an example of a particularly challenging or memorable shipment you handled, and what steps did you take to ensure its successful delivery?
At our MUC branch, we handle a variety of shipments, from general cargo to express cargo and special handling goods, including exhibition items with Carnet customs procedures. One memorable shipment involved exporting a special sports car to Dubai. The shipment had strict requirements: no photos allowed, same-day pickup, rapid delivery to the airline, and the fastest express flight booking.
We executed the plan flawlessly. The car was delivered on time, allowing the consignee in Dubai to receive it for a special presentation. After the event, we transported the car back to Germany, returning it to its owner. This shipment was particularly interesting because the car was treated as dangerous goods, requiring meticulous handling and adherence to deadlines due to its high value.
3. What role does customer service play in your daily routine, and how do you ensure client satisfaction throughout the shipping process?
Customer service is at the heart of our daily routine. By providing the best service, we foster long-term, strong relationships with our clients, who repeatedly choose us. Our partners trust us, and we strive to never disappoint them. We ensure timely responses as soon as we have updates from any participant in the supply chain.
Our service level at the MUC branch office, and within the entire QCS group, is exceptionally high, which our partners and clients greatly appreciate. Effective communication and reliability are the cornerstones of our daily business and shipment procedures, ensuring client satisfaction throughout the shipping process.
Name: Michael Berger
Current Position: Branch Manager bei QCS-Quick Cargo Service GmbH
Professional Experience:
Michael Berger is an experienced logistics professional with a solid track record in the cargo industry. Since March 2021, he has been serving as the Branch Manager at QCS-Quick Cargo Service GmbH in Munich, Bayern, Germany. Prior to this, he held the position of Airfreight Export Manager at the same company from January 2020 to March 2021. His career also includes a role as a Logistics Project Coordinator at Linde Engineering from November 2017 to December 2019. Berger’s expertise and leadership skills have significantly contributed to his success in these roles.
